Privacy Policy

Last Updated: January 1, 2026  |  Effective Date: January 1, 2026

1. Who We Are

Satellite Internet Online is operated by Maheen & Ditta, located at 22 Nantucket Dr, Medford, NY 11763. We are an authorized reseller of Starlink® internet services. For privacy inquiries, contact us at info@satelliteinternet.online or call +1 (888) 271-2060.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us, fill out our inquiry form, or call us, we may collect:

• Full name
• Email address
• Phone number
• Mailing/service address and ZIP code
• Plan preferences and service interests
• Messages and communications you send us

2.2 Information Collected Automatically

When you visit our Website, we may automatically collect:

• IP address and general geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our Website
• Referring URLs (where you came from)
• Cookies and similar tracking technologies (see Section 7)

2.3 Phone Call Information

We use a toll-free phone service. Calls may be tracked for call routing, quality assurance, and conversion tracking purposes. Calls may be recorded; you will be notified if they are. Phone call data may include call duration, originating number, and call time.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide reseller services
• Verify Starlink service availability at your address
• Help you compare and select the appropriate Starlink plan
• Facilitate your Starlink service order
• Send follow-up communications related to your inquiry
• Improve our Website and services
• Comply with legal obligations
• Measure advertising effectiveness and website performance (with your consent)

4. Information Sharing and Disclosure

We do NOT sell your personal information. We may share your information with:

• SpaceX/Starlink: To verify availability and process your service order. Starlink's use of your information is governed by Starlink's Privacy Policy.
• Service providers: Trusted third parties that help us operate our Website (web hosting, email service, analytics) under confidentiality agreements.
• Google Ads and Analytics: Aggregated, anonymized data for advertising measurement purposes (see Section 7).
• Legal requirements: When required by law, court order, or to protect our rights and safety.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, provide services to you, and comply with legal obligations. Generally:

• Contact form inquiries: retained for 2 years
• Customer records: retained for 7 years for business and legal purposes
• Analytics data: as determined by the analytics provider's retention settings

6. Your Rights and Choices

Depending on your location (including New York and California), you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of marketing communications at any time
• Data portability: Receive your data in a portable format

To exercise these rights, contact us at info@satelliteinternet.online or call +1 (888) 271-2060. We will respond within 30 days.

7. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies for:

• Essential cookies: Required for Website functionality
• Analytics cookies: Google Analytics (if enabled) to understand Website traffic and user behavior
• Advertising cookies: Google Ads conversion tracking and remarketing to measure ad effectiveness
• Phone tracking: Call tracking technology to measure which ads lead to phone calls

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Website functionality.

We use Google Ads for advertising. Google's use of advertising cookies enables it to serve ads based on prior visits to our Website. You can opt out of Google's use of cookies by visiting Google's Ad Settings.

8. Children's Privacy

Our Website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt-out of the sale or sharing of your personal information. We do not sell personal information. To submit a California privacy request, contact us at info@satelliteinternet.online.

11. Third-Party Websites

Our Website contains links to third-party websites (including Starlink.com). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Website after changes constitutes acceptance.

13. Contact Us

For privacy questions or to exercise your rights, contact us:

• Business: Maheen & Ditta (d/b/a Satellite Internet Online)
• Address: 22 Nantucket Dr, Medford NY 11763
• Phone: +1 (888) 271-2060
• Email: info@satelliteinternet.online